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Returns

RETURN POLICY

This mat will most likely be different than any you have ever used. We encourage you to try it at home in a clean and pet free room first to make sure you enjoy it.

We offer a full refund for items returned within 15 days from the shipment date purchase in it's original condition (excluding shipping costs).

Return items

1. We accept returns postmarked within 15 days of the shipping date. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

3. Items must be returned unwashed and undamaged with all original tags / items attached.  

4. Please email us at hello@okoliving.com 

a. Send your invoice/tracking number (and pictures attached of the item if applicable) and detailed information to describe the issue.
b. We will send you the return address and label
c. Your request will be processed and confirmed via email on working days usually within 72 hours.
d. As a new, small business we ask that you pay for the return shipping costs. 

5. Once your return is received and inspected your refund will be processed. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account.

Full Refund for any issues we are responsible for. 

We'll give you a full refund if we're responsible for the issue, e.g. quality problems or items missing. 

 

 

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